Job Summary
To lead and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while driving strategic initiatives and fostering a collaborative and motivated team environment.
Key Responsibilities
1. Lead And Manage The Support Team To Ensure High-Quality Service Delivery And Adherence To Processes.
2. Develop And Implement Strategic Plans To Align Support Operations With Business Goals.
3. Collaborate With Other Departments To Resolve Complex Technical Issues And Improve Support Processes.
4. Implement And Maintain Standard Operating Procedures For Support Operations.
5. Conduct Regular Performance Reviews And Provide Feedback To Team Members To Promote Skilled Growth.
📌 Support Manager (Chennai)
🏢 HCL Technologies
📍 Chennai
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