Senior Technical Specialist

Experience: 10 to Not Available years

Location: Bengaluru, India

Skills: SAP CRM, S/4 Customer Management, C4C, CRM-SD integration, Lead-to-Order process, Account Management, Opportunity Management, Quote Management, Order Management, Product Catalog, Configuration, Pricing, Approvals workflows, Business Partner, Org Model, Transaction Types, Pricing, Partner Determination, Status Profiles, Quote/Order replication, Billing integration, Master Data synchronization, SIT, UAT, defect resolution, go-live support, consulting skills, requirement gathering skills

Job Summary
CRM Lead Consultant | SAP CRM
• 10+ years of experience in SAP CRM / S/4 Customer Management / C4C
• Experience in 1–2 end-to-end implementations or support projects
• Strong knowledge of CRM-SD integration (Logistics & Finance)
• Good understanding of Lead-to-Order process (Lead, Opportunity, Quote, Order)
• Hands-on experience in:
Account & Prospect Management
Quote & Order Management
Product Catalog & Configuration
Pricing & Approvals workflows
• Experience in configuring:
Business Partner & Org Model
Transaction Types (Lead, Opportunity, Quote, Order)
Pricing, Partner Determination, Status Profiles
• Experience in CRM-SD integration:
Quote/Order replication, Pricing, Billing integration




Master Data synchronization
• Experience in testing (SIT/UAT), defect resolution, and go-live support
• Strong client-facing and requirement gathering skills

Soft Skills
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies

Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions – building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

📌 Senior Technical Specialist (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru