Responsibilities:

- Interact with users via chat, email, and phone to resolve product-related queries and issues.
- Master all features of our invoicing and payments software to provide accurate and efficient support.
- Create and maintain support documents, FAQs, and knowledge base articles for user reference.
- Collaborate with the product team to escalate and resolve complex issues.
- Ensure timely and effective communication with users to enhance their product experience.
- Strive to achieve high customer satisfaction and retention rates.

Qualifications:

- Minimum 1 year of work experience in customer support or a related role.
- Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.
- Quick learner with the ability to grasp technical concepts quickly.




- Proficient in typing and comfortable handling phone calls.
- Strong problem-solving skills and a customer-oriented attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Benefits:

- Versatile schedule
- Health insurance
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 1 year (Preferred)

Language:

- English (Preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (India)
🏢 Refrens.com
📍 India