Date: Jul 22, 2026

Location: Pune, IN

Company: PACCAR

PACCAR Parts

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Key Responsibilities:

- Deliver Tier 1 Technical Support to dealer technicians over web or call by:
- - Diagnosing customer concerns, reviewing troubleshooting results, and providing timely, accurate assistance through the internal case management tool TCS 365.
- Follow-up and monitor repair progress to ensure maximum uptime and quick return of trucks to service.

- Provide Software Support for engine applications and select chassis applications requiring special approvals or additional research, ensuring dealer technicians receive accurate guidance.
- Collaborate on Cross-Functional Projects, including service tools and documentation, product quality initiatives, and Voice of Customer.
- Escalate complex vehicle issues to technical lead, tier 2 and 3 Field support teams, and leadership teams as appropriate.
- Attain and maintain all PACCAR Engine Certifications and stay current on industry systems and technologies.
- Participate in special projects and continuous improvement initiatives.
- Comfortable working in U.S. business hours

Knowledge & Skills REQUIRED:

- Education Requirements:





- - Bachelor’s degree in Mechanical or Automotive required

- Minimum 3+ years of experience in automotive and/or diesel engine diagnostics required, OEM dealership experience strongly preferred
- - Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
- Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
- Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)

- Robust PC skills, including proficiency with Microsoft Office Suite
- Domain: Automotive Technical Support and Customer Experience/Care
- Primary Skill: Diesel Engine, Aftertreatment, Diagnostics, CRM & Case Management Systems, MS Office Suite, English proficiency
- Secondary Skills: Repair and Maintenance Information

COMPETENCIES AND BEHAVIORS:

- Strong leadership, project management, and performance management skills
- Exceptional customer service skills with the ability to identify customer needs and transform them into solutions
- Ability to communicate well, both verbally and written, with various levels of stakeholders within and outside of the organization
- Able to work independently and make decisions based on policies and procedures
- Able to multi-task, manage changing priorities and meet deadlines

Job Segment: Electrical, Project Manager, Technical Support, Engineering, Technology, Research, Automotive

📌 Vehicle Support Centre Specialist (India)
🏢 PACCAR
📍 India