Published on

07-Sep-2023

Hub Location

CHENNAI

Qualifications

BCA/MCA/B.E./B.Tech/B.Sc/M.Sc

Experience

0 Years - 0 Months To 0 Years - 0 Months

Key Requirement for the Position

Job Description

- Excellent communication skills,
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research,



identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for current Issues and resolution given.
- Complete call logs and reports.

Kryptos has published a position Systems Engineer_ Trainee at CHENNAI.
Qualification-BCA/MCA/B.E./B.Tech/B.Sc/M.Sc.

📌 Systems Engineer_ Trainee (India)
🏢 kryptos technologies
📍 India