Customer Support Executive (Travel Sales) Urgent Requirements

Company: On A Trip Holidays
Location: Hyderabad ( Malakpet)
Job Type: Full time

About Us

On A Trip Holidays is a growing travel company specializing in domestic packages. We are passionate about creating memorable travel experiences and providing excellent customer service from the first inquiry until the trip is complete.

Job Summary

We are looking for energetic, enthusiastic, and customer-focused individuals to join our team as Customer Support Executives.

Unlike traditional sales roles, you will not be making cold calls. You will interact only with customers who have already shown interest in our travel packages by submitting an inquiry. Your responsibility is to understand their travel requirements, provide suitable package options, answer their questions, negotiate professionally, build trust, and convert inquiries into confirmed bookings.

If you enjoy talking to people, solving problems, and helping customers plan their dream vacations, we'd love to meet you.

Key Responsibilities

- Handle inbound and outbound customer inquiries via phone, WhatsApp, and email.
- Understand customers' travel preferences and recommend suitable holiday packages.
- Explain package details, pricing, inclusions, and travel plans clearly.
- Build strong relationships with customers through excellent communication.
- Address customer concerns and provide the best possible solutions.
- Negotiate professionally to convert inquiries into bookings.
- Follow up with interested customers and maintain regular communication.
- Maintain accurate customer records and update lead status in the CRM.
- Coordinate with internal teams to ensure a smooth booking experience.




- Deliver exceptional customer service before and after booking.

Requirements

- Excellent communication skills in Telugu, Hindi, and English (preferred).
- Positive attitude and enthusiasm to interact with customers.
- Strong negotiation and persuasion skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge (MS Office, CRM, WhatsApp, Email).
- Ability to work in a fast-paced environment.
- Experience in travel, sales, customer support, or telecalling is preferred but not mandatory.

What We Offer

- Competitive salary with attractive performance incentives.
- No cold calling—only genuine customer inquiries.
- Friendly and supportive work environment.
- Career growth opportunities within the company.
- Continuous learning and training.
- Performance-based rewards and recognition.

Ideal Candidate

We're looking for someone who:

- Enjoys talking to people and building relationships.
- Has a positive, energetic, and customer-first attitude.
- Can confidently negotiate while maintaining professionalism.
- Is patient and empathetic when handling customer concerns.
- Is goal-oriented and motivated to achieve sales targets.
- Loves helping customers plan unforgettable travel experiences.

Indeed Hiring Highlights

- Job Title: Customer Support Executive – Travel Sales
- Industry: Travel & Tourism
- Experience: Freshers & Experienced Welcome
- Employment Type: Full-time
- Salary: ₹10,000 – ₹14,000 per month + Attractive Incentives
- Schedule: Day Shift ( 9:30am - 6pm)

Work Location: In person ( Malakpet )

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

- Food provided
- Health insurance
- Life insurance

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 On a trip holidays
📍 India