Skills: Jenkins, PowerShell, Python, Ansible, Shell Scripting, Salt, IT Service Management
Job Summary
Developer - Front End Atlassian Status page, JS, jQuery, NodeJS, UX, HTML, CSS, Angular
Developer - Scripting DevOps - Python, Ansible, Shell Scripting, PowerShell, Salt
Key Responsibilities
1. Provide Technical Support And Resolutions By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Compliance With Quality Standards And Company Policies.
2. Conduct Root Cause Analysis Of Escalated Issues Using Powershell Scripts And Jenkins Pipelines To Identify And Implement Effective Solutions.
3. Enhance Team Knowledge By Creating And Managing A Knowledge Base, Providing Training For New Hires, And Coaching Analysts On Best Practices In Automation And Tools Usage.
4.
Independently Resolve Technical Tickets Within The Agreed Sla By Leveraging Automation Tools Like Jenkins For Deployment And Troubleshooting.
5. Achieve A Positive Customer Experience By Ensuring First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases Through Effective Problem-Solving Techniques.
Skill Requirements
1. Proficiency In Jenkins For Ci/Cd Automation
2. Solid Knowledge Of Powershell Scripting For Task Automation
3. Familiarity With Python And Ansible For Configuration Management
4. Understanding Of It Service Management And Ticket Resolution Processes
Other Requirements
1. Optional But Valuable: Itil Certification
2. Optional But Valuable: Certified Jenkins Engineer
3. Optional But Valuable: Automation Testing Certification