Senior Solutions Engineer - Enterprise (UCaaS & CCaaS)

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, voice quality optimisation, Enterprise voice design, dial plans, call routing logic, HA/DR architecture, Hybrid migration strategies, cloud migration strategies, Indian telecom regulatory considerations, Cisco, Avaya, Genesys, NICE, Five9, Zoom, API-driven integrations, enterprise ecosystem alignment

The Opportunity
India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms. RingCentral is hiring a Senior Solutions Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments. This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.

Role Overview
As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions. You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels. This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation.

Key Responsibilities




• Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
• Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures
• Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments
• Own technical responses for large RFPs and strategic bids
• Partner with Sales to define solution positioning, differentiation, and competitive win themes
• Guide technical validation and proof-of-value engagements
• Identify technical risks, dependencies, and mitigation approaches during deal cycles
• Support partners with advanced RingCentral platform expertise and joint solution alignment
• Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
• Define a competitive displacement strategy against incumbent enterprise platforms.

Enterprise Telephony & Architecture Expertise (Critical)
Solid hands-on and architectural experience in: PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)
• Enterprise voice design, dial plans, call routing logic, HA/DR architecture




• Hybrid and cloud migration strategies
• Multi-site, 500+ seat enterprise voice environments
• Indian telecom regulatory considerations (TRAI / DoT compliance)
You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.

Platform Experience
Strong experience with enterprise platforms such as: Cisco, Avaya, Genesys, NICE, Five9, Zoom

Experience Required
• 10+ years in telecom, unified communications, or contact center domains
• Proven experience supporting large enterprise environments (500+ seats)
• Exposure to BFSI, BPO/KPO/ITES sectors preferred
• Strong commercial awareness and experience supporting complex deal cycles
• Executive presence with ability to simplify technical complexity into business value
• Understanding of API-driven integrations and enterprise ecosystem alignment.

Educational Qualification
Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.

Why This Role Matters
This is not a demo-driven SE role. You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction. This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments.

📌 Senior Solutions Engineer Enterprise (UCaaS & CCaaS) (Bengaluru)
🏢 RingCentral
📍 Bengaluru