- Handle guest check-in and check-out efficiently
- Welcome guests and assist with room orientation and resort information
- Respond to guest calls, messages, and requests promptly
- Coordinate with housekeeping, F&B;, and operations teams
- Manage bookings from OTAs, direct reservations, and walk-ins
- Handle guest complaints professionally and resolve issues quickly
- Maintain guest records, billing, and daily reports accurately
- Ensure compliance with guest documentation and registration procedures