The Key Account Manager is responsible for managing and growing relationships with key customers, ensuring high levels of customer satisfaction, and driving revenue growth. The role focuses on developing strategic partnerships, identifying business opportunities, and maintaining customer relationship.

Key Responsibilities

- Build and maintain strong relationships with key accounts.
- Identify opportunities to increase sales and expand business with existing customers.
- Develop account plans to achieve revenue and growth targets.
- Coordinate with internal teams to ensure timely delivery of products and services.
- Resolve customer issues and provide effective solutions.
- Monitor account performance and prepare regular sales reports.
- Negotiate contracts, pricing, and commercial terms where applicable.

Requirements





- Proven experience in customer service or a similar role.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).
- Robust communication and interpersonal skills.
- Ability to multitask, prioritize, and work under pressure.
- Attention to detail and problem-solving skills.
- Familiarity with CRM or ERP systems is an advantage.

Preferred Qualifications

- Bachelor’s degree in any related field.
- Experience in preparing customer service reports and data analysis.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Key Account Manager (India)
🏢 ALT SWITCH SOFTWARE SERVICES
📍 India