- Managing customer interactions: Overseeing customer service operations, ensuring a positive experience for patients and visitors.
- Team leadership: Leading a team of customer service representatives, providing training, and fostering a positive work workplace.
- Customer satisfaction: Monitoring customer feedback and satisfaction, and implementing improvements based on feedback.
- Operational efficiency: Ensuring smooth operations within the customer experience department, including scheduling and staff management.
- Strategic planning: Participating in the development and implementation of customer experience strategies and policies.
- Compliance and quality control: Ensuring adherence to hospital policies and regulatory requirements.
- Reporting: Creating reports on customer experience metrics and performance for management review.

This role requires a combination of leadership, customer service, and operational management skills to drive the success of the customer experience department. 3

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Deputy Manager-Customer Experience (Hospital) (India)
🏢 Motherhood Hospital, Sarjapur
📍 India