Application Support Engineer

Experience: 3 to Not Available years

Location: Chennai, Tamil Nadu, India

Skills: Oracle CPQ Cloud (Big Machines), problem-solving, enterprise-level software applications, system logs, performance metrics, software lifecycle processes, change management practices

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with solid ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Application Support Engineer

Project Role Description
Act as software detectives,



provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills
Oracle CPQ Cloud (Big Machines)

Good to have skills
NA

Minimum 3 year(s) of experience is required

Educational Qualification
15 years full time education

Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.




• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills
• Must To Have Skills: Proficiency in Oracle CPQ Cloud (Big Machines).
• Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
• Experience in monitoring and maintaining enterprise-level software applications.
• Ability to analyze system logs and performance metrics to identify root causes of problems.
• Familiarity with software lifecycle processes and change management practices.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information
• The candidate should have minimum 3 years of experience in Oracle CPQ Cloud (Big Machines).
• This position is based at our Chennai office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Chennai)
🏢 Accenture
📍 Chennai