Application Support Engineer

Experience: 3 to Not Available years

Location: Pune, Maharashtra, India

Skills: Oracle Sales Cloud Incentive Compensation, analytical skills, problem-solving, incident management, root cause analysis, software lifecycle processes, support methodologies

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Application Support Engineer
Project Role Description
Act as software detectives,



provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills
Oracle Sales Cloud Incentive Compensation
Good to have skills
NA
Minimum 3 year(s) of experience is required
Educational Qualification
15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve functionality.




- Monitor system performance and proactively identify potential risks or bottlenecks.
- Support junior team members by providing guidance and sharing expertise.
Qualified & Technical Skills
- Must To Have Skills: Proficiency in Oracle Sales Cloud Incentive Compensation.
- Strong analytical and problem-solving abilities related to software support and troubleshooting.
- Experience with incident management and root cause analysis in enterprise software environments.
- Ability to work with multiple system components and understand their interdependencies.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and support methodologies.
Additional Information
- The candidate should have minimum 3 years of experience in Oracle Sales Cloud Incentive Compensation.
- This position is based at our Pune office.
- A 15 years full time education is required.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune