Senior Executive - Soft Service Operations

Experience: Not Available to Not Available years

Location: Bengaluru, KA

Skills: software applications, cloud services, technology infrastructure, incident management, problem resolution, root cause analysis, SLAs, KPIs, performance metrics, vendor management, software vendors, SaaS providers, technology service partners, contracts, licenses, budget requirements, vendor performance, software updates, automation, self-service capabilities, data privacy regulations, security protocols, access controls, audit procedures, disaster recovery, project plans, cross-functional teams, performance dashboards

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.

Position Overview
Responsible for ensuring optimal performance, reliability, and continuous improvement of software services and technology infrastructure through operational excellence, vendor management, and stakeholder engagement.

Key Responsibilities
Service Operations Management
Oversee operation, monitoring, and maintenance of software applications, cloud services, and technology infrastructure
Coordinate incident management, problem resolution, and root cause analysis for service disruptions
Monitor SLAs, KPIs, and performance metrics (uptime, response times, system health)
Maintain documentation of incidents, configurations, and operational procedures

Vendor Management
Evaluate and select software vendors, SaaS providers, and technology service partners
Negotiate contracts, licenses, and SLAs ensuring compliance with quality, security, and budget requirements




Manage vendor performance through regular reviews and escalation management
Coordinate software updates, patches, and technical support with vendors

Service Optimization
Collaborate with stakeholders to understand service requirements and performance expectations
Optimize system configurations and resource allocation for maximum efficiency
Coordinate deployments, upgrades, and migrations with minimal business disruption
Implement automation and self-service capabilities

Budget Management
Develop and manage service operations budget including software licensing and cloud costs
Monitor technology spending and identify cost optimization opportunities
Review and approve invoices ensuring accuracy and budget adherence

Compliance and Security
Ensure compliance with security policies, data privacy regulations, and licensing agreements
Implement security protocols, access controls, and audit procedures
Conduct security assessments and vulnerability scans
Support disaster recovery and business continuity planning

Project Management
Manage technology projects including implementations, integrations, and migrations
Develop project plans with timelines, resources, and success criteria
Collaborate with cross-functional teams for successful delivery

Stakeholder Communication
Partner with business users, IT teams, and management on technology needs
Provide timely resolution to service requests and escalations
Communicate service updates, maintenance windows, and project status
Prepare operational reports and performance dashboards

Position Details
Shift Timings : General shifts (Day or Night shifts as required)
Work Schedule: 6 days per week
Compensation:



INR 6,00,000 to 7,00,000 per annum (Approximately INR 64500.00/ month)
Gender Preference: Male candidates
Notice Period: Immediate joiners preferred
Location: On-site –Bengaluru, KA
Scheduled Weekly Hours: 48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Senior Executive Soft Service Operations (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru