Vertical Head

Experience: 10 to 15 years

Location: Hyderabad, India

Skills: financial performance tracking, headcount analytics, operational governance, executive reporting, Shared services management, analytical skills, stakeholder management, problem-solving skills, Excel, PowerPoint, Power BI, Tableau, ERP, HRMS, procurement tools, workflow tools

Job Summary
The GCC Delivery Excellence & Shared Services Manager will drive operational governance, LOB-wise performance tracking, headcount analysis, and shared services oversight across the GCC. The role will support leadership with data-driven insights, service performance management, and scalable governance across HR, Finance & Accounting, Procurement, IT, Legal, and Facilities.

Key Responsibilities
Own GCC delivery governance, operating cadence, scorecards, and executive reporting.
Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.
Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.
Define and manage KPIs, SLAs, dashboards, and business review packs across functions.
Oversee shared services performance across HR, F&A;, Procurement, IT, Legal, and Facilities.




Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.
Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.
Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.
Support transition, stabilization, and scaling of new services into the GCC.

Skill Requirements
10-15 years of experience in GCC Delivery excellence + GCC Shared services.
Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.
Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.
Solid analytical, stakeholder management, and problem-solving skills.
Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.
GCC operations, GCC Delivery governance, Shared services management

Other Requirements
LOB financial analysis, headcount analytics, KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation.

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