Responsibilities
Direct Responsibilities
Day to Day Operations

. Ensure the daily operational stability of EDM applications.
. Monitor and manage incidents, change requests, and corrective maintenance activities.
. Manage version upgrades and patching in coordination with Operations teams and technical experts.

RUN & Project Activities

. Collect and formalize business requirements.
. Write functional and technical specifications.
. Participate in testing, acceptance, and validation phases of deliverables.
. Contribute to application enhancement or deployment projects for the EDM platform.
. Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
. Prepare and present materials for governance and business committee meetings.
. Manage the annual access rights review in coordination with business teams.

Documentation & Training

. Produce functional and technical documentation, particularly for Operations teams.
. Train business users and provide Level 1 and Level 2 support.
. Train Operations teams and maintain documentation (Word or Confluence).

Contributing Responsibilities

- Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity's strategic plan, and converting them into detailed requirements.
- Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
- Ensure the implementation of the new features and changes in Production environment.
- Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.
- Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns,



and insights that inform business decisions.
- Develop and document business process models to illustrate current and future states.
- Propose and design technical and process solutions that meet business needs and objectives.
- Work with IT and other departments to implement solutions and ensure they align with business goals.

Technical & Behavioral Competencies
Technical Skills

. Strong expertise in IBM FileNet products (P8, Content Manager, ACCE, administration, sweep jobs, etc.).
. Knowledge of EDM architectures, workflows, and document repositories.
. well versed with JIRA, and reporting tool
. High proficiency with SQL and database management
. Proven analytical abilities
. Experience in generating process documentation and reports
. Excellent communication skills, with an ability to translate data into actionable insights

Functional Skills

. Ability to understand and model business processes.
. Experience in document management and legal archiving (EaaS).
. Good knowledge of security standards and document compliance regulations (GDPR, archiving, etc.).

Soft Skills

. Strong service mindset and communication skills.
. Rigor, autonomy, and analytical thinking.
. Ability to work cross functionally with business teams, operations, and IT teams (DBA, systems, networks, data flows, etc.).
. Knowledge of BNP Paribas management tools (MyAccess, MyTechnicalAccess, SAAM, ServiceNow, Jira, Confluence, etc.).

Specific Qualifications:
Filenet / EDM is a MUST

Skills Referential (Required knowledge, skills and abilities)
Technical Skills:





- Filenet experience is a must
- JIRA and creating requirement documents from requirement gathered

Behavioral Skills:

. Ability to work in an international and multicultural environment
. Clear and effective communication
. Autonomy and accountability
. Team spirit and adaptability
. Education Level:

Bachelor's Degree in IT, Computer Science or a related field.

At least 4 to 6 years Development experience

Location: Mumbai or Chennai

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace current opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Business Analysis (India)
🏢 CGI
📍 India