Job Requirements

Retail Network Expansion & Store Development

- Lead strategic planning and execution of retail footprint expansion across India

- Develop scientific models for market identification and city selection for new stores

- Build strong pipeline of store opportunities and ensure timely store openings

- Collaborate with business development teams on site selection and lease negotiations

New Business Channel Development

- Conceptualize and launch new revenue channels including shop-in-shop formats

- Drive strategic partnerships for brand presence in premium retail destinations

- Plan and execute pop-up store initiatives to expand brand reach

- Develop and roll out loyalty programs to enhance customer lifetime value

Customer Experience Excellence

- Maintain consistently high customer experience standards across all retail touchpoints

- Drive NPS scores and Google ratings through service excellence initiatives

- Build and strengthen customer loyalty programs for enhanced retention

- Manage customer grievance resolution processes effectively

Store Profitability & Operations

- Drive store profitability through revenue optimization and cost management

- Monitor and optimize rent-to-revenue ratios across the store network

- Implement automation and digital interventions to improve operational efficiency

- Ensure adherence to retail compliance and governance standards

People Leadership & Team Development

- Build and develop high-performing teams across network expansion and customer experience functions

- Provide inputs to training teams for enhancing retail sales officer capabilities

- Foster a culture of continuous learning and skill development





- Drive employee engagement and career development initiatives

Strategic Planning & Innovation

- Contribute to annual business planning and strategic initiatives for Taneira

- Identify and implement innovative retail concepts and customer engagement models

- Leverage data analytics for informed decision-making

- Collaborate cross-functionally with merchandising, marketing, and supply chain teams

Brand Experience & Heritage Preservation

- Ensure retail stores reflect Taneira's commitment to India's handloom heritage

- Work with visual merchandising teams to create authentic brand experiences

- Champion sustainable and responsible retail practices aligned with Titan's values

- Build stakeholder relationships with artisans and craft clusters

Work Experience

MBA/PGDM in Marketing, Retail Management, or Business Administration from a reputed institute; Bachelor's degree in any discipline with demonstrated business acumen; Background in textiles, fashion management, or retail operations is an advantage

10-15+ years of progressive experience in retail leadership, business development, or sales operations; Prior experience in fashion retail, ethnic wear, textiles, or lifestyle brands preferred; Proven track record in P&L; management, network expansion, customer experience strategy, and team leadership; Experience in franchise operations, current channel development, and retail store profitability management essential

Retail Management Certification; Digital Marketing or E-commerce certifications; Fashion/Textile Management programs; Titan Academy certifications (post-joining) including Customer Centricity, Leadership Excellence, and Retail Operations programs

📌 Lead-Retail Operations (Taneira) (India)
🏢 Titan Company
📍 India