Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: CCNA certification, BGP, EIGRP, OSPF, RIP, HSRP, GLBP, VRRP, Versa, Viptela, Miraki, Silverpeak, Ethernet, MPLS, SD-WAN, IP routing, switching, DWDM, SDH, SONET, TDM, Cisco, Juniper, Alcatel/Nokia, Wireshark, iPerf, SNMP, Python, Ansible, CCNP, CCIE, JNCIP, JNCIE, MEF-CECP

Job Summary
To offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities
Active CCNA certification is a minimum requirement.
BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP.
Versa, Viptela, Miraki, Silverpeak.

Skill Requirement
As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause analysis, and drive optimization initiatives across large-scale enterprise and telecom infrastructures. You will collaborate with Tier 1/2 teams, engineering, and customer stakeholders to ensure high availability and performance of data services.

Key Responsibilities
• Lead advanced troubleshooting and resolution of escalated incidents across Ethernet, MPLS, SD-WAN, IP routing, and switching domains.
• Perform logical provisioning, configuration, and validation of transmission circuits and services.




• Drive root cause analysis and implement permanent fixes for recurring issues.
• Collaborate with Tier 1/2 teams and engineering to support network upgrades, migrations, and integration of new technologies.
• Maintain and optimize network performance, ensuring minimal downtime and SLA adherence.
• Document network topologies, configurations, and operational procedures.
• Participate in SA OPS reviews and provide performance insights and improvement plans.
• Mentor junior engineers and contribute to knowledge base development.
• Lead complex technical calls and drive them to resolution.

Required Skills
Deep expertise in:
- Routing & Switching: OSPF, BGP, EIGRP, MPLS, VLANs, STP
- Transmission Systems: DWDM, SDH, SONET, TDM
- Platforms: Cisco, Juniper, Alcatel/Nokia
- SD-WAN Technologies: Configuration, deployment, and troubleshooting of SD-WAN solutions (e.g., Cisco Viptela, Fortinet, Versa, etc.)
Proficiency in network diagnostic tools (Wireshark, iPerf, SNMP)
Experience with network automation and scripting (Python, Ansible) is a plus
Solid analytical and communication skills

Certifications (Preferred)
CCNP/CCIE, JNCIP/JNCIE, MEF-CECP, or equivalent

Education
Bachelor’s or Master’s degree in Computer Science, Electronics, or related field

Other Requirements
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📌 Sr Administrator (Support & Operations) (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru