SME - Azure Active Directory

Experience: Not Available to Not Available years

Location: Others, India

Skills: Azure Active Directory, Active Directory, Analytical Skills, Change Management, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert

Job Summary
As a Subject Matter Expert in Azure Active Directory, you will play a critical role in ensuring the timely resolution of escalated incidents and compliance with quality standards. Your expertise will not only enhance customer satisfaction but also foster knowledge sharing and effective communication within teams and with stakeholders.

Job Role : SME - Azure Active Directory
Job Summary : Active Directory - Server Admin
Job Responsibilities : Active Directory - Server Admin
Skill Requirement : Active Directory - Server Admin
Other Requirement : Active Directory - Server Admin
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Active Directory Issues And Implementing Solutions In Accordance With Agreed Slas.
2. Mentor Administrators And Team Members By Providing Guidance On Azure Active Directory Best Practices, Preparing Standard Operating Procedures,



And Maintaining Comprehensive Documentation.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Reviewing Processes And Participating In Capacity Planning Discussions Related To Azure Active Directory.
4. Actively Participate In Customer Meetings To Address Issues And Improve Customer Feedback And Satisfaction Regarding Azure Active Directory Services.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvement Initiatives For Azure Active Directory Operations.
Skill Requirements
1. In-Depth Knowledge Of Azure Active Directory And Its Components
2. Robust Analytical Skills For Incident Resolution And Performance Analysis
3. Excellent Communication Skills For Stakeholder Engagement And Mentoring
4. Familiarity With Capacity Planning And Change Management Processes
5. Proficient In Documenting Processes And Creating Standard Operating Procedures
Other Requirements
1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
2. Optional But Valuable: Microsoft Certified: Azure Solutions Architect Expert

📌 SME Azure Active Directory (Mumbai)
🏢 HCL Technologies
📍 Mumbai