Lucknow, Uttar Pradesh
Job Summary

Job Summary : Service Desk Agent English Only Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\r\n- Route problems to internal 2nd and 3rd level IT support staff.\r\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\r\n- Administer and provide User account provisioning.\r\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\'s.\r\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\r\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \r\n- Perform user account management activities\r\n- Escalate complex problem to appropriate support specialists\r\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\r\npresentation graphics, database management systems, electronic mail, and communications)\r\n- Troubleshoot client software and basic network connectivity problems\r\n- Identify, evaluate and prioritize customer problems and complaints\r\n- May train users and operators on a limited basis and/or may write training procedures\r\n- Participate in on-going training and departmental development\r\n- Routine maintenance updates with other IT staff and business units\r\n- Provide all required documentation including standards, configurations and diagrams\r\n- Provide knowledge transfer of EUC operations. Skill Requirement : Exposure to global support environment / 24x7 shifts [Hi All,\r\n\r\nH...Keyword: S | Viva Engage]\r\nKnowledge of: \r\n\r\nActive Directory, SCCM, or Intune\r\nEndpoint management and remote tools\r\n Job Role : Analyst - English, German, Microsoft Windows Job Summary : Service Desk Agent English Only Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\r\n- Route problems to internal 2nd and 3rd level IT support staff.\r\n- Coordinate and manage relationships with vendors and support staff that prov





Key Responsibilities
Job Summary : Service Desk Agent English Only
Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\r\n- Route problems to internal 2nd and 3rd level IT support staff.\r\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\r\n- Administer and provide User account provisioning.\r\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\'s.\r\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\r\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \r\n- Perform user account management activities\r\n- Escalate complex problem to appropriate support specialists\r\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\r\npresentation graphics, database management systems, electronic mail, and communications)\r\n- Troubleshoot client software and basic network connectivity problems\r\n- Identify, evaluate and prioritize customer problems and complaints\r\n- May train users and operators on a limited basis and/or may write training procedures\r\n- Participate in on-going training and departmental development\r\n- Routine maintenance updates with other IT staff and business units\r\n- Provide all required documentation including standards, configurations and diagrams\r\n- Provide knowledge transfer of EUC operations.
Skill Requirement : Exposure to global support environment / 24x7 shifts [Hi All,\r\n\r\nH...Keyword: S | Viva Engage]\r\nKnowledge of: \r\n\r\nActive Directory, SCCM,



or Intune\r\nEndpoint management and remote tools\r\n
Skill Requirements
Job Summary : Service Desk Agent English Only
Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\r\n- Route problems to internal 2nd and 3rd level IT support staff.\r\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\r\n- Administer and provide User account provisioning.\r\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\'s.\r\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\r\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \r\n- Perform user account management activities\r\n- Escalate complex problem to appropriate support specialists\r\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\r\npresentation graphics, database management systems, electronic mail, and communications)\r\n- Troubleshoot client software and basic network connectivity problems\r\n- Identify, evaluate and prioritize customer problems and complaints\r\n- May train users and operators on a limited basis and/or may write training procedures\r\n- Participate in on-going training and departmental development\r\n- Routine maintenance updates with other IT staff and business units\r\n- Provide all required documentation including standards, configurations and diagrams\r\n- Provide knowledge transfer of EUC operations.
Skill Requirement : Exposure to global support workplace / 24x7 shifts [Hi All,\r\n\r\nH...Keyword: S | Viva Engage]\r\nKnowledge of: \r\n\r\nActive Directory, SCCM, or Intune\r\nEndpoint management and remote tools\r\n
Other Requirements

Good Communication Skils

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📌 Analyst (Support & Operations) (Lucknow)
🏢 HCLTech
📍 Lucknow