Transport is at the core of modern society Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future If you seek to make a difference on a global scale working with nextgen technologies and the sharpest cooperative teams then we could be a perfect match
Job Description
As a Professional Solution Consultant Microsoft Dynamics 365 CRM you will be part of a global team collaborating with Business Stakeholders Solution Architects Product Owners and Developers in designing and implementing the Case Management Platform for the Volvo Group You will work in an environment focused on crossfunctionality inclusion value creation and innovation promoting agile ways of working across the organization
Your Responsibilities
Lead and participate in requirementgathering workshops with business stakeholders
Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions
Configure and customize Customer Service components such as Cases Queues SLAs Entitlements Routing and Knowledge Base
Leverage Power Platform capabilities Power Apps Power Automate Power BI Dataverse to extend CRM functionality
Design and oversee Azure integrations using Logic Apps Service Bus Function Apps and API Management
Work closely with Solution Architects and Technical Teams to ensure scalability performance and compliance with enterprise architecture
Prepare functional design documents configuration guides and enduser training materials
Support testing UAT deployment and postimplementation stabilization activities
Drive continuous improvement through governance best practices and process optimization
Foster collaboration and knowledge sharing across teams and geographies
Who are you
You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes You combine functional expertise with technical awareness and are passionate about delivering valuedriven CRM solutions
You are
A selfmotivated analytical problemsolver with a customerfocused mindset
Effective at communicating with business and technical stakeholders at all levels
A collaborative team player who thrives in a global agile environment
Committed to quality scalability and continuous improvement
Required Competencies
Experience 8 years overall IT experience with 5 years in Dynamics 365 Customer Service solution consulting and delivery
Functional Expertise Deep knowledge of D365 CE Customer Service Case Management SLAs Entitlements Knowledge Base Omnichannel
Preferred Domain Knowledge Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales Field Service or Marketing
Power Platform Proficiency in Power Apps CanvasModeldriven Power Automate Dataverse Power Pages and Power BI
Integration Technical Knowledge Familiarity with Azure components Logic Apps Service Bus Function Apps API Management and CRM integration patterns
Delivery Skills Proven track record in requirement gathering functional design configuration testing and golive support
Soft Skills Excellent communication presentation and stakeholder management skills
Ways of Working Exposure to Agile DevOps delivery models and change management practices
Qualifications
Bachelors degree in computer science Information Systems or a related field
Microsoft Certifications preferred
MB230 Dynamics 365 Customer Service Functional Consultant
PL200 PL400 AZ204 AZ900
Skills
Mandatory Skills : D365 CE - Customer Service Technical Consultant
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/