Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

At Gallagher, we’re looking for a Service Support Manager to join our GGB Affinity team in Bangalore. This is your chance to work with a global organisation that values collaboration, innovation, and growth. You’ll play a key role in delivering exceptional client service and ensuring smooth operations that make a real difference to our customers..

How you'll make an impact

In this role, you’ll manage customer support operations and ensure high-quality service delivery. You’ll work closely with onshore teams, clients, and stakeholders to promote customer satisfaction and drive continuous improvement.

Here’s what you’ll do:

- Act as the main point of contact for branches, providing end-to-end support for policy lifecycle services.
- Build strong relationships with branch staff to enhance the customer experience.




- Coordinate pre- and post-policy renewal activities to ensure timely and accurate execution.
- Monitor service requests, ensuring they’re completed accurately and on time.
- Identify opportunities to streamline processes and improve efficiency.

About you

Here’s what you’ll bring to the role:

- Experience in the insurance domain, particularly in Property & Casualty.
- Robust communication skills to explain complex issues clearly and professionally.
- A proactive approach to problem-solving and decision-making.
- The ability to work independently and take ownership of tasks.
- Flexibility to work night shifts to support US coverage.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Senior Analyst - Service Support Management (India)
🏢 Gallagher
📍 India