Support Engineer (India)

Support Engineer (India)

06 Aug
|
Solutech software
|
India

06 Aug

Solutech software

India

Reports to: DevOps / Cloud Engineer | Engagement: Full time,; immediate availability preferred

Role purpose: Front-line bilingual application support for government platforms under ITIL-aligned, severity-based (P1–P4) service models.

Key responsibilities:

▪ Operate client-visible ticketing portals; meet stringent P1 response targets during stabilisation periods.

▪ Triage, resolve or escalate incidents; maintain known-error databases and monthly SLA reporting inputs.

▪ Support DR exercises, patching windows, and release smoke tests.

▪ Provide on-site floor-walking support during go-live periods.

Qualifications & certifications: ITIL 4 Foundation mandatory; Azure fundamentals advantageous.

Experience & languages: 4+ years application support for government platforms; English mandatory.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 Support Engineer (India)
🏢 Solutech software
📍 India

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