Invoice-to-Cash (I2C) Manager

Experience: 4 to 5 years

Location: Lagunilla de Heredia, Costa Rica

Skills: PeopleSoft, Power BI, Tableau, Six Sigma, Lean, MS Excel, Cash applications, Collections, Billing, Dispute resolution, Credit management, Process automation, Stakeholder management, Analytical skills

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What We'll Bring: The Invoice-to-Cash (I2C) Manager is responsible for leading the end-to-end order-to-cash cycle, including billing, cash application, collections, dispute resolution, and credit management. This role ensures timely and accurate invoicing, optimized cash flow, minimized bad debt exposure, and solid cross-functional alignment with Sales, Operations, and Customer Success. The I2C Manager drives process improvements, automation initiatives, KPI performance (DSO, aging), and compliance while maintaining a strong customer experience focus.

What You'll Bring:
Key Responsibilities
1. Operational Leadership
• Oversee billing, cash application, collections, and dispute management teams.
• Ensure accurate and timely invoice generation in compliance with contractual terms.
• Monitor daily cash posting and unapplied cash resolution.
• Drive collections strategy to reduce DSO and improve aging buckets.
• Review credit limits and approve credit risk decisions within authority.

2. Cash Flow & Performance Management
• Own KPIs including: DSO (Days Sales Outstanding), Aging >90 days, Bad debt reserves, Billing accuracy rate.
• Prepare monthly AR reporting and executive dashboards.
• Identify trends impacting cash flow and implement corrective actions.

3. Process Improvement & Automation
• Lead automation initiatives (invoice delivery automation, EDI, portal integrations).
• Align with Billing Director and Collections Leadership on Standardized global billing and collections processes.
• Partner with IT on ERP enhancements (Peoplesoft, High Radius, Power BI).




• Support system integrations during acquisitions.

4. Cross-Functional Collaboration
• Partner with Sales on contract review, customer onboarding and collection activities.
• Work with Legal on dispute escalations and contractual compliance.
• Support integration of new business units into O2C framework.

5. Risk & Compliance
• Ensure SOX/internal control compliance for I2C Processes.
• Monitor write-offs and approve within delegation of authority.
• Maintain audit-ready documentation.

6. Team Leadership & Development
• Lead, mentor, and develop billing, collections, and cash application teams.
• Align with Leadership teams to set annual goals aligned with corporate objectives.
• Conduct performance reviews and succession planning.
• Foster a culture of accountability and continuous improvement.

Impact You'll Make:
Qualifications
• Bachelor’s degree in finance, Accounting, or related field.
• 5–8+ years of progressive experience in Invoice-to-Cash or Accounts Receivable (Cash applications, Collections AND Billing).
• 4-5 years of leadership experience.
• Strong knowledge of ERP systems (PeopleSoft).
• Proven track record improving DSO and cash flow.
• Experience with process automation and system implementations.
• Strong analytical, communication, and stakeholder management skills.
• Experience in global/shared service environments.
• Advanced Excel / BI tools (Power BI, Tableau).

Preferred Qualifications
• Acquisition integration experience.
• Six Sigma or Lean certification.

Key Competencies
• Leadership
• Stakeholder Management
• Process Improvement Orientation
• Analytical and Data-Driven
• Detail-Oriented and Execution-Focused
• Communication and Influence
• Ability to Work Independently

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
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