Solution Architect (DFS)

Experience: Not Available to Not Available years

Location: Others, India

Skills: Service Level Management, Client Management, Stakeholder Management, Incident Management, Problem Management, Change Management, Vendor Management, Contract Management, Team Leadership, Financial Management

Job Summary
To define solution architecture based on business requirements and established standards in line with the defined future state enterprise IT landscape.

Key Responsibilities
1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To manage Non Functional Requirement adaption for the solution
5. To ensure knowledge up-gradation and work with new and emerging products/technologies
6. To contribute towards white/technical papers and knowledge base

Skill Requirements
Service Level Management: Track and maintain performance against agreed Service Level Agreements (SLAs). Develop and review KPIs to ensure high-quality service.
Client & Stakeholder Management: Act as the primary point of contact for clients. Conduct regular service reviews to understand business goals and client satisfaction.
Incident & Escalation Handling: Oversee incident, problem, and change management.



Lead critical incident resolution and ensure swift handling of major operational disruptions.
Vendor & Contract Management: Ensure third-party vendors meet contractual obligations and deliver agreed services.
Continual Service Improvement (CSI): Identify bottlenecks, inefficiencies, and implement best practices to optimize delivery processes.
Team Leadership: Manage and mentor service/support teams. Handle scheduling, performance evaluations, and staff development.
Financial Management: Prepare and monitor operational budgets, ensuring cost-efficient service delivery.

Other Requirement
Service Level Management: Track and maintain performance against agreed Service Level Agreements (SLAs). Develop and review KPIs to ensure high-quality service.
Client & Stakeholder Management: Act as the primary point of contact for clients. Conduct regular service reviews to understand business goals and client satisfaction.
Incident & Escalation Handling: Oversee incident, problem, and change management. Lead critical incident resolution and ensure swift handling of major operational disruptions.
Vendor & Contract Management: Ensure third-party vendors meet contractual obligations and deliver agreed services.
Continual Service Improvement (CSI): Identify bottlenecks, inefficiencies, and implement best practices to optimize delivery processes.
Team Leadership: Manage and mentor service/support teams. Handle scheduling, performance evaluations, and staff development.
Financial Management: Prepare and monitor operational budgets, ensuring cost-productive service delivery.

📌 Solution Architect (DFS) (Mumbai)
🏢 HCL Technologies
📍 Mumbai