Client Manager

Experience: Not Available to Not Available years

Location: New South Wales, Australia

Skills: client management, travel sector knowledge, C-level negotiations, proposal management, negotiation skills, influencing skills, presentation skills, commercial acumen, business acuity, client strategy development, analytical skills, chance analysis skills, time management

What You'll Do
Drive retention, profitability, and revenue growth for Business Travel clients across Australia (NSW, VIC, WA, SA, QLD)
Manage a diverse portfolio of middle and large market clients
Create and execute winning client strategies through internal account plans and business reviews
Develop meaningful client recommendations that quantify value, project savings, and identify premium revenue opportunities
Negotiate and manage contract renewals aligned with profit objectives
Build and maintain key relationships with C-level decision makers
Manage client risk through retention strategies and proactive bidding
Collaborate with Service Delivery, CMS, and Advisory teams to resolve issues and drive opportunities
Ensure compliance of client information and records
Promote American Express preferred suppliers to clients

What We're Looking For
Proven client management background with strong travel sector knowledge and product expertise
Experience in similar client-facing roles with day-to-day face-to-face interactions
Demonstrated success in C-level negotiations and proposal/renewal management
Solid negotiation and influencing skills
Superior communication and presentation abilities
Experience dealing with procurement and finance directors
High commercial acumen and business acuity
Strong account planning and client strategy development capabilities
Excellent analytical and opportunity analysis skills
Superior time management with ability to handle multiple concurrent tasks




Based in or willing to relocate to VIC/NSW/QLD

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT. Flexible advantages are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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