Key Responsibilities

- Answer room service calls professionally and courteously.
- Explain the menu and recommend food and beverage items.
- Accurately record guest orders in the POS system.
- Confirm room number, guest name, order details, and delivery time.
- Communicate special requests, allergies, and dietary requirements to the kitchen.
- Coordinate with room service attendants for timely delivery.
- Inform guests of any delays and provide regular updates.
- Prepare KOT/BOT and ensure orders are processed correctly.
- Handle guest complaints promptly and escalate when required.
- Process billing and post charges to guest rooms accurately.
- Maintain room service records, order logs, and reports.
- Ensure cleanliness and organization of the order-taking desk.
- Follow hotel SOPs, hygiene, and food safety standards.
- Promote additional menu items and upsell whenever appropriate

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Accounts Assistant (India)
🏢 Malnad Shire Resort
📍 India