Job Description: Key Responsibilities

1. HR Operations & Service Delivery

- Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration.
- Ensure HR processes are efficient, standardised, and aligned with best practices.
- Oversee HR Helpdesk / shared services to deliver timely employee support.

2. HR Compliance & Governance (UK-specific)

- Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations).
- Maintain and update HR policies, handbooks, and internal guidelines.
- Lead internal audits and ensure compliance with data security and retention requirements.

3. HR Systems & Reporting

- Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR).
- Ensure accurate data management and integrity across all HR systems.
- Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends).

4. Payroll & Benefits Coordination

- Collaborate with payroll providers to ensure accurate monthly payroll processing.
- Manage benefits administration (pensions, health insurance, leave policies, flexible benefits).
- Support annual compensation cycles and statutory reporting.

5. Process Improvement & Projects

- Lead HR transformation initiatives to improve operational efficiency.
- Implement automation and digitalisation within HR workflows.
- Drive continuous improvement across HR services using Lean methodologies where applicable.

6. Team Leadership

- Lead, mentor, and develop an HR operations team.
Allocate resources, manage workloads, and promote a high-performance culture.

Required Skills & Experience

Education & Experience

- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 9–12+ years of HR experience, with at least 3 years in HR operations leadership.




- Experience working with UK organisations and strong understanding of local HR compliance.

Technical Skills

- Proficient in HRIS systems and MS Office (Excel, Power BI preferred).
- Experience with HR analytics and HR process automation.

Soft Skills

- Strong communication, stakeholder management, and interpersonal skills.
- Analytical mindset with ability to interpret and present HR data.
- Detail-oriented and committed to high-quality service delivery.
Ability to work in fast-paced, energetic environments.

Key Performance Indicators (KPIs)

- HR service delivery turnaround time
- Payroll accuracy rate
- Employee data accuracy and HRIS performance
- Compliance audit scores
- Employee satisfaction with HR services
- Process efficiency improvements

Responsibilities: Key Responsibilities

1. HR Operations & Service Delivery

- Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration.
- Ensure HR processes are efficient, standardised, and aligned with best practices.
- Oversee HR Helpdesk / shared services to deliver timely employee support.

2. HR Compliance & Governance (UK-specific)

- Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations).
- Maintain and update HR policies, handbooks, and internal guidelines.
- Lead internal audits and ensure compliance with data security and retention requirements.

3. HR Systems & Reporting

- Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR).




- Ensure accurate data management and integrity across all HR systems.
- Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends).

4. Payroll & Benefits Coordination

- Collaborate with payroll providers to ensure accurate monthly payroll processing.
- Manage benefits administration (pensions, health insurance, leave policies, flexible benefits).
- Support annual compensation cycles and statutory reporting.

5. Process Improvement & Projects

- Lead HR transformation initiatives to improve operational efficiency.
- Implement automation and digitalisation within HR workflows.
- Drive continuous improvement across HR services using Lean methodologies where applicable.

6. Team Leadership

- Lead, mentor, and develop an HR operations team.
Allocate resources, manage workloads, and promote a high-performance culture.

Required Skills & Experience

Education & Experience

- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 9–12+ years of HR experience, with at least 3 years in HR operations leadership.
- Experience working with UK organisations and strong understanding of local HR compliance.

Technical Skills

- Proficient in HRIS systems and MS Office (Excel, Power BI preferred).
- Experience with HR analytics and HR process automation.

Soft Skills

- Strong communication, stakeholder management, and interpersonal skills.
- Analytical mindset with ability to interpret and present HR data.
- Detail-oriented and committed to high-quality service delivery.
Ability to work in fast-paced, dynamic environments.

Key Performance Indicators (KPIs)

- HR service delivery turnaround time
- Payroll accuracy rate
- Employee data accuracy and HRIS performance
- Compliance audit scores
- Employee satisfaction with HR services
- Process efficiency improvements

Qualifications: Bachelor Degree Min 8 years

📌 Manager (India)
🏢 EXL Service
📍 India