- Welcome patients and their families with warmth, professionalism, and empathy.
- Manage patient registration, appointments, check-in, and check-out processes.
- Handle phone calls, WhatsApp messages, and patient enquiries promptly.
- Schedule, reschedule, and confirm appointments for doctors and therapists.
- Coordinate with the clinical team to ensure smooth patient flow.
- Maintain accurate patient records, billing, and daily front office documentation.
- Collect consultation fees and process payments.
- Provide information about clinic services, therapy programs, and appointment availability.
- Ensure the reception area is clean, organized, and child-friendly.
- Maintain patient confidentiality and follow clinic policies.
- Support day-to-day administrative and operational activities as required.
Requirements
- Graduate in any discipline.
- 0–1 years of front office, reception, or customer service experience (healthcare experience preferred).
- Excellent communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Solid organizational and multitasking abilities.
- Friendly, patient-centric, and professional attitude.
- Ability to work in a fast-paced healthcare environment.