Chennai 5–10 Years Full time Omnichannel Communication Platforms & Customer Journeys, End-to-End Business Analysis Delivery & API Integration ODC0266

Job Description

- Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows.
- Translate business needs into functional and non-functional specifications for communication platforms (SMS, Email, Push, WhatsApp, In-app, Chatbots).
- Perform gap analysis and impact assessments across CRM, mobile applications, core banking, middleware, and workflow systems.
- Support the design of message templates, triggers, routing rules, and customer journey workflows.
- Collaborate with engineering teams on API-based integrations for real-time and batch messaging.
- Act as the primary liaison between business stakeholders, product owners, engineers, and vendors.
- Facilitate workshops, UAT sessions, and requirement walkthroughs.
- Support backlog grooming, release planning, SIT/UAT cycles, and compliance validation.
- Maintain BRDs, FRDs, user stories, process maps, and workflow documentation.

Qualifications





- Strong understanding of omnichannel communication platforms and customer engagement systems.
- Experience with tools such as Twilio, Infobip, Braze, Adobe Campaign, Firebase, SendGrid, or similar platforms.
- Knowledge of APIs, JSON, event-driven integrations, and orchestration workflows.
- Experience working in Agile or Scrum environments using tools like Jira, Confluence, and Figma.
- Strong analytical, documentation, and stakeholder management skills.
- Banking or financial services experience is preferred.
- Excellent communication and problem-solving abilities.

Experience

- 5–10 years of experience as a Business Analyst in digital platforms or customer communication domains.
- Hands-on experience delivering communication platform enhancements.
- Exposure to regulated environments (banking or financial services preferred).
- Proven ability to manage multiple initiatives under tight timelines.

📌 Business Analyst (India)
🏢 Optimum Solutions
📍 India