The L2 Mobility Operations Specialist will provide second-line operational support for site-specific mobile applications,
acting as the escalation point for frontline/site teams and coordinating resolution across application owners, platform
teams, network teams and relevant vendors. The role will support application onboarding, configuration, deployment,
incident resolution, reporting and continuous improvement for the managed mobility service.
Administer site-specific MAM services through AirWatch / Workspace ONE, including application onboarding, configuration, deployment and lifecycle management.
- Provide L2 support for mobility site applications and act as the escalation point for L1/site support teams.
- Troubleshoot application-related incidents, including deployment failures, compatibility issues and performance related concerns.
- Coordinate with application owners for testing, validation and production releases, ensuring changes are appropriately planned and communicated.
- Collaborate with platform teams, network teams, application owners and vendors to support end-to-end issue resolution.
- Escalate complex incidents to the enterprise mobility/platform team for advanced diagnostics while maintaining ownership of progress and communication.
- Maintain operational reporting and dashboards covering application usage, compliance posture, deployment success rates and incident trends.
Pay: ₹400,000.00 - ₹800,000.00 per year
Advantages:
- Paid time off
- Work from home
Work Location: Remote
📌 Mobile Device Management (MDM) Support Specialist (India)
🏢 CIS Worldwide
📍 India
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