Job DescriptionJob Description:- We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists.- This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration.- The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities.Key Responsibilities:- Lead and manage an Implementation Services team, including hiring, mentoring, and performance management.- Define and execute the strategic roadmap for implementation excellence, aligning with company goals.- Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery.- Serve as an escalation point for complex client engagements and project risks.- Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs.- Develop and refine implementation methodologies, templates,



and best practices.- Monitor KPIs and metrics to assess team performance and client satisfaction.- Drive continuous improvement initiatives across tools, processes, and team capabilities.- Represent the implementation function in leadership meetings and contribute to strategic planning.- Ensure compliance with internal standards and client-specific requirements.- Promote a client-centric culture focused on value delivery and long-term success.Technical Skills:- Experience with software solution implementations, including system integration, customization, and deployment.- Understanding of cloud technologies, SaaS, and enterprise software solutions.- Proficiency in project management tools and methodologies (e.G., Agile, PMP, or Prince2).- Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms- Robust communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences

📌 Manager, Implementation Services (Pune)
🏢 Onit
📍 Pune