Job DescriptionJob Description:- The System Administrator will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems.- Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services.- This role would be part of 18*5 Global support team.Key Responsibilities:- Onboarding and Offboarding:- Manage user accounts, permissions, and access rights.- Provision and configure software for Mac and Windows systems for new employees- Ensure secure and productive onboarding / offboarding processes.- Utilize defined checklists to ensure accurate completion of tasks and address IT support requests- Device Management:- Drive efficient laptop management using JAMF and Intune,



from initial configuration to ongoing maintenance.- Develop and implement comprehensive security protocols for device enrollment and software updates.- Proactively manage endpoint security threats through Crowd Strikes detection and response capabilities.- Intune and JAMF Administration:- Manage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development.- Proactively manage macOS devices with JAMF leveraging advanced policy and automation techniques.- Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs.- Application Support:- Resolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user.- Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets.- Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues.- Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation.- Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer.- IT Project:- Supporting ongoing IT Project and learning new technologies.

📌 It Support Specialist - 185 (Pune)
🏢 Onit
📍 Pune