Job DescriptionJob Description:- Onit is growing and we are in need of an experienced Lead Support Analyst.- The role provides world-class technical support via phone, email and online, for clients utilizing Onit's suite of products.- We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.Key Responsibilities:- Provide front-line and ongoing product and technical support for Onit's products and solutions- Develop and maintain expert knowledge on Onit's product suite- Educate users on all functions and features of our product line- Assist with management of account software subscriptions- Own and resolve customer and law firm escalations- Provide feedback and suggestions on product features, product performance, alternative solutions and market trends- You enjoy working in a fast paced-and dynamic workplace, with minimal oversight and direction- You take responsibility for projects end-to-end, from idea to completion- Provide assistance, guidance, and coaching to colleagues where needed- Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals- Participate effectively as an individual and team contributor within a multifaceted technology environment- Support delivery and implementation services as necessary- Work on special projects as assigned

📌 Support Analyst (Pune)
🏢 Onit
📍 Pune