Job DescriptionKEY TASKS & RESPONSIBILITIES- Maintain and support the company s computing systems including desktops, laptops, mobile devices, and networking.- Oversee the development and maintenance of user workstation- Work and coordinate with the IT Systems Engineering team on application- Research and recommend best practices, security measures, performance enhancements and software/hardware solutions.- Ensure compliance with eClinical Solutions/industry quality standards, regulations, guidelines, and procedures.- Monitor service requests and respond immediately to security or usability- Daily team huddles to prioritize daily activities- Weekly review of service requests- Monthly Reporting and review of service metrics- Prepare and maintain appropriate documentation (work instructions, FAQs, ).- Daily supervision of technical resource(s) will be required.- Other duties assignedEducation/ Experience:- Bachelor s degree in computer science, Information Technology or a related discipline, or equivalent combination of working experience/education preferred- 10+ years of experience as an IT or Systems Support Engineer for a technology company, preferably with a distributed software application deployed in a SaaS model and within a highly regulated setting preferred (Biotech preferred).Professional Skills:- Exceptionally demonstrated abilities in providing 2nd/3rd level technical support,



helping to troubleshoot and resolve problems- Exceptional Microsoft system administration and troubleshooting skills with Windows 10/11,- SharePoint/Teams, and Apple/Mac experience a plus- Proven administrative experience with Microsoft Office 365, Azure and/or Amazon AWS is required- Extremely thorough understanding of Active Directory, GPOs, DNS, SFTP, WSUS and/or SCCM services- Proven experience with Single Sign-On, ADFS and Multi-Factor Authentication solutions- Exceptional understanding of web technologies, including servers, performance, security, encryption and Microsoft IIS setup and configuration- Experience with PowerShell and demonstrated ability to automate administrative tasks by writing, deploying and executing scripts- Proven experience with configuring and maintaining firewalls, routers, switches, wireless access points and other network infrastructure- Extensive experience managing and deploying end point security solutions- Proven experience utilizing monitoring tools to identify in real-time problems in the entire application stack as well as the infrastructure, working with both internal and external resources to resolve them in a timely mannerTechnical Skills:- Proficient with Microsoft Office Suite or related- Professional certifications (Microsoft, Amazon, CompTIA, Okta, ) are highly preferred

📌 It Assistant Manager (Bengaluru)
🏢 eClinical Solutions
📍 Bengaluru