Job DescriptionPosition OverviewAs a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that L 1 Network Engineers roles and responsibilities include the following.Key Responsibilities- 24x7 Service Operation. Rotational shifts.- Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams- Proficient in multiple monitoring tools preferable ScienceLogic, Zabbix, Manage Engine etc.- Proficient in ticketing tool preferably in ServiceNow, Manage Engine, Ivanti etc.- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly- Able to perform Major Incident Management and participate in Bridge call- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies.



(VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.- Eager to learn recent age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.- Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.What you will bring to the team:- Excellent English communication skills- A minimum of 2 /3 + years experience in a similar role- Good at working under high pressure situation.- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.- Team Player

📌 Network Operations Engineer (Bengaluru)
🏢 zones corporate solutions
📍 Bengaluru