Job DescriptionKey Responsibilities.- 24x7 Service Operation. Rotational shifts.- Installation and configuring the pollers and application.- Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server .- Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds.- Onboarding current device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process.- Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required.- Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required.- Creating new dashboards,
managing the existing ones and making necessary changes to the existing dashboards accordingly when required.- Conducting regular auditing of existing monitoring environment.- Performing daily health checks of SolarWinds application.- Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues.- Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest .- Support any change, outage or other meetings and provide necessary details and support from SolarWinds end.- Working with SolarWinds vendor for application related issues.What you will bring to the team:- Excellent English communication skills- A minimum of 2 /3 + years experience in a similar role- Good at working under high pressure situation.- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.- Team Player