Job DescriptionRoles & Responsibilities:- Managing a team of Support Engineers of D365 CE and FnO application expertise .- Operating the support function and helping the business with resolution of supports tickets within SLAs.- The position act as the first point of escalation when the issues breached SLAs or any outages occur.- Manage 2-5 short term projects spanning from 1 Month to 6 months.- Managing a maintenance team fixing the bugs and technical debt issues.What you ll do as the Technical Support Manager- D365 :The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.- Experience working with Dynamics 365 Finance and Operations and/or CE, either as end user or support role or a developer role.- Experience working in order -to-cash, Procure-to-pay is required. Mostly knowledgeable in one or more areas like : Sales order, Pricing, Finance O2C, P2P, Tax.- Troubleshooting skills - Ability to assess and apply what they have learned in one issue to another issue,



attention to details is very important.- Governing the support playbook and always looking for improvements in automation and preventing the issue occurrence.- Ability to develop new runbooks or change the process based on data driven decisions.- Ensure the quality checks on knowledgebase articles for use in future activities, quality check on ticket closure.- Good understanding of key support metrics to measure and KPIs.- Intermediate to advanced SQL skills for writing queries- Valuable at learning business processes and application functionality- Good/ Moderate proficiency in D365 F&O; and CE modules- Record and resolve support issues and escalate as required.- Perform detailed RCAs on critical issues.- Run scrum meetings and deliver high quality fixes with effective sprint planning .What you will bring to the team:- BE/BS or MS in Computer Science or equivalent fields.- 10-15 years of overall experience- 5 + years D365 user or as a support role.- 5 + years of experience managing a team of 10+ members and team player.- Fast learner and good problem-solving skills- Good oral and written communication skills- Ability to manage multiple users and systems across multiple geographies.- Background in D365 F&O; and CE preferred

📌 Technical Support Manager (Bengaluru)
🏢 zones corporate solutions
📍 Bengaluru