This role reports to the Customer Relations leads in India and Argentina and is responsible for the coordination of all tasks related to the deployment of Cisco Video Conference devices across a variety of Accenture locations, primarily within the AMR/EMEA regions. The Customer Relations Team works closely with internal customers and many internal teams that support various aspects of the deployment process.The role includes the following key tasks:Ensuring that all required deployment processes are completed satisfactorily before transitioning a system to productionDocumenting deployment status in various tools and trackersProviding weekly status to each internal requesterApplying knowledge of how Deployment processes vary by device, network, and location typeTraining end users in system functionality and support processesEnsuring resolutions of Remedy incidentsManaging and planning weekly deployment activities,



reprioritizing deployment requests when neededAddressing all customer concernsEscalating to management when appropriateMaintaining regular contact with customers to ensure expectations are set on deployment timelinesInterfacing with multiple dependent teams to ensure compliance with policies and processesReviewing and improving processesCompleting all deployments within acceptable time limitsRequired Skills:Solid Customer Service (Facing) skills)Detail orientedExcellent Verbal and Written Communication SkillsDeployment ManagementProcess ManagementProject ManagementCustomer Facing SkillsDetailed Understanding of functionality's of various Collaboration toolsProficiency in Excel, Word, PowerPoint, Service NowMaintenance management of the deviceRequired Mindset:Commitment to Customer Service Delivery ExcellenceCommitment to Improve Service DeliveryAttention to DetailNice to have skills:Basic understanding of network conceptsKnowledge on Video conference devicesProblem Management

📌 Global Deployment Customer Relations Team Member Copy 01 (Bengaluru)
🏢 Accenture
📍 Bengaluru