Warranty Manager
Experience: Not Available to Not Available years
Location: Leeds
Skills: complex claims management, contract negotiation, dispute resolution, engineering, manufacturing, leadership, communication, relationship management, commercial acumen, SAP, Microsoft Office
Company Overview
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job Summary
Sulzer is an Original Equipment Manufacturer (OEM) of advanced pumping solutions, serving critical markets such as oil and gas, power generation, water and wastewater, and industrial sectors worldwide. Our Leeds facility is a Centre of Excellence for advanced pump design and manufacturing, where we engineer and build some of the largest and most complex pump packages in the world, supporting infrastructure projects across the globe. We are looking for a Warranty Manager to cover maternity leave starting March 2026 (with some handover in February). This is a fixed-term contract until March 2027, offering a unique opportunity to work at the heart of our global operations.
Job Responsibilities
Take ownership of warranty claim deliverables, including hardware, financial and commercial outputs, dispute resolution, and customer satisfaction.
Manage claims under Sulzer’s Global Claims Management Process, ensuring timely execution and cost efficiency.
Lead root cause investigations, validate claims, and protect Sulzer’s contractual and financial position.
Build strong relationships with customers, suppliers, and internal stakeholders to achieve successful claim resolutions.
Drive continuous improvement, digitization, and automation within the warranty function.
Job Qualifications
Proven experience in complex claims management,
contract negotiation, and dispute resolution preferably within an engineering or manufacturing environment.
Strong leadership, communication, and relationship management skills.
Commercial acumen and ability to act independently.
Familiarity with SAP and Microsoft Office.
What we offer you
A 37-hour working week supported by a flexible working policy, allowing employees to accrue additional hours.
Hybrid working arrangements may be offered at the discretion of the line manager.
Competitive basic salary.
33 days annual leave.
Defined pension contributions.
Confidential support via Employee Assistance Programmes.
Access to discounts on shopping, entertainment, lifestyle, plus opportunity to apply for Costco membership.
Continuous learning through Sulzer Learning Pathways.
Free onsite parking with electric vehicle charging.
Multi-faith prayer room on site.
Our Leeds site is undergoing a major redevelopment, creating a modern, state-of-the-art working environment designed to inspire collaboration and innovation. This is an exciting time to join us and experience the benefits of a refreshed, future-ready workplace.
At Sulzer Leeds, we’re proud to foster a vibrant, supportive culture where your skills and commitment are truly valued. Alongside our modernised facilities, you’ll enjoy a fantastic range of perks and perks, including:
A lively Sport & Social Club with Weekly and monthly prize draws, memorable outings, birthday surprises, and more.
24/7 Onsite Gym.
Onsite Subsidised Canteen, serving hot and cold meals served daily.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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