Facilities Coordinator cum Concierge

Experience: Not Available to Not Available years

Location: Seongnam, Korea, Republic of

Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, helpdesk ticketing platform, vendor management, client training support, operational reporting, service request handling, help desk management, lobby security system management

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.

Providing onsite support
You will be reporting to the JLL Site Lead or the Senior Facilities Coordinator. Your actual daily duties will be subject also to any events taking place on site, whereby you may be called upon to assist. Whilst site administration will be the responsibility of the Facility Coordinator, it is not uncommon for the Receptionist to assist during times of high volume. This might entail work with Microsoft Word, Excel, or PowerPoint. This may also entail support with the helpdesk ticketing platform. Your working day will include breaks. The reception should be always covered, so coordination of your breaks with other site personnel will ensure client satisfaction and proper attention to hospitality. Operating hours: 09:00 am to 6:00 pm

MAJOR RESPONSIBILITIES
General Affairs & Office Administration
• Mail dispatch, receipt and internal distribution
• New hire onboarding support for access registration
• Some support with operational activities such as room set-ups and floor inspections




• Vendor work permits including safe work method statements and service validation
• Occupancy services for room bookings and employee registration
• Reception and visitor management
• Badge management
• Locker allocation
• General enquiries
• Incoming calls answering
• Client training support

Site Operation Management
• Operational reporting on work order status
• Service Request handling
• Help desk management: Ensure all the work order is timely coordinated and keep tracking service request to be completed on time
• Lobby Security system management (external guest relation)
• Helpdesk service (Handle user request or complaint, Log work order requests from end users and assign to FM team and vendors as appropriate)
• Support FC during his/her on leave
• Training Room maintenance
• Trainee control - visitor badge distribution
• Achieve Key Performance Indicators and Service Level Agreement target

MAJOR CAPABILITIES
Ideal Experience
• Min. 2 years of experience in facilities, property management, hospitality, or related field
• Experience of working in environment
• Knowledge of vendor management for specialized services
• English speaking will be huge advantage

Critical Competencies
• Client Focus & Relationship Management
• Ease of interaction with a wide range and wide level of client staff
• Ability to manage conflict and balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to customer service

KEY STAKEHOLDERS
• Client staff
• JLL On site Team
• Vendor staff

REPORTING TO
• Account Lead in Korea
• Location:



On-site – Seongnam, Korea, Republic of
Job Tags: Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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