Job Title: Sales Coordinator (Showroom Operations)

Location: Alankaram Hyderabad Showroom (Banjara Hills)

Department: Sales

Reports To: Store Manager

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a highly organized and proactive Sales Coordinator to support our Hyderabad showroom team.

This role is critical in ensuring smooth customer follow-ups, order coordination, and internal communication, enabling the sales team to focus on conversions and customer experience.

Key Responsibilities

Sales & Customer Coordination

- Manage customer follow-ups for enquiries, quotations, and ongoing discussions
- Ensure timely response to all leads, walk-ins, and customer queries
- Coordinate with customers for quotations, design discussions, order confirmations, payments, etc

Order Management

- Track orders from confirmation to delivery
- Coordinate with production, design, logistics, etc
- Ensure timely updates to customers on order status

CRM & Reporting

- Maintain accurate CRM entries for all leads and customers
- Track: enquiries,



follow-ups, conversions
- Prepare daily, weekly, and monthly reports for the Store Manager

Internal Coordination

- Work closely with showroom sales team to ensure no missed follow-ups
- Coordinate with HO teams (design, production, accounts)
- Ensure smooth communication between all stakeholders

Documentation & Support

- Prepare quotations and proposals
- Maintain product, pricing, and client records
- Support in documentation for architects, designers, and B2B clients

Required Skills & Qualifications

- Graduate in Commerce, Business, or related field
- 2–5 years experience in sales coordination / customer handling
- Strong follow-up and communication skills
- Good working knowledge of Excel, Google Sheets, and CRM tools
- Highly organized, detail-oriented, and disciplined
- Ability to handle multiple customers and tasks simultaneously

Key Performance Indicators (KPIs)

- Timeliness of customer follow-ups
- CRM accuracy and completeness
- Order tracking accuracy and updates
- Response time to customer queries
- Support to sales team in improving conversions

Work Conditions

- Full-time, in office role at Hyderabad showroom
- 6-day work week (with weekly off)
- Requires coordination across teams and occasional extended hours during peak periods

📌 Sales Coordinator (India)
🏢 Alankaram
📍 India