Job Description - Elite Concierge/Account Manager

The Elite Account Manager will be responsible for delivering & maintaining exceptional service levels by: Meeting with their Elite Members at the initial introduction to service & intro to Manager stage, and at any other stage throughout the membership as requested by the Member – with a view to ‘really getting to know’ the member;

Job Functions

Selecting the appropriate form of member communication – based on effectiveness, swift resolution, & members’ preference.

Planning itineraries and booking for vacations.

Providing details on exclusive events (local/International)

Liaising with major lifestyle product brands for exclusive product purchase & delivery

Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization

Liaising with hotels & restaurants for exclusive event arrangements

Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc.

Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring.

Following up with members post-request & obtaining feedback– and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly)

Offering customized, personalized, tailored suggestions when fulfilling requests, in accordance with their Elite Members’ known preferences & likings – exhibiting positive member relationships & genuine care for their welfare

Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information

To ensure availability for Members during odd hours in case urgent within fair use and to liaise with other offices to ensure the members aren’t left stranded during travel.





To gain knowledge about the new openings/happening in the world and to be able to upsell/cross-sell.

Required Qualifications

Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.

Knowledge of handling executives, senior executives & VIP’s.

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worth individuals.

Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide.

Excellent written & oral communication - fluent English a MUST. Other languages are advantageous.

Possess a minimum of 7 – 10 years of Concierge experience

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worthies.

Candidate Requirements

• Mandatory Background: Hospitality front-office experience.

• Communication: Excellent English Communication.

• Luxury Mindset: Demonstrated knowledge of luxury brands, destinations, and proactive problem-solving.

Recruitment Process

Interview Stages:

HR: Telephonic screen to assess communication, luxury mindset, and fit.

Operations HODs: Onsite interview with 2–3 department heads.

Director of Operations: Final onsite interview

Location: Onsite at The Circle.work co-working space (Huda City Centre Metro, Delhi NCR).

Perks & Benfits:

Health Insurance

Gym: Preferential rates at The Circle.work gym.

Food: 30% discount at Jamie's Kitchen.

Drop Facility: For female employees post-7 PM (winter) or post-8 PM (summer).

Work from Home (WFH): 1 day/week, available after completing the 6-month probation.

Work Schedule

• Shifts: 3 standard shifts (8–5, 11–8, 1–10)rooster, assigned via a monthly/fortnightly roster.

• Working Days: 5 days a week

• Weekends: Offs are on a cyclic roster, not guaranteed.

📌 Lifestyle Manager (India)
🏢 CloudHire
📍 India