We are looking for a friendly and customer-focused *Customer Relationship Executive* to manage patient interactions, appointments, follow-ups, and ensure a seamless experience for clients visiting our wellness clinic.
Key Responsibilities
Handle inbound and outbound customer calls.
Schedule and confirm appointments.
Follow up with leads, existing patients, and missed appointments.
Explain clinic services, wellness packages, and offers.
Maintain patient records and update the CRM system.
Coordinate with doctors and clinic staff for smooth patient flow.
Resolve customer queries and complaints professionally.
Generate repeat visits through regular follow-ups.
Meet daily and monthly appointment and conversion targets.
Required Skills
Excellent communication skills (English & Tamil; additional languages are an advantage).
Strong interpersonal and customer service skills.
Positive telephone etiquette.
Basic knowledge of MS Office and CRM software.
Ability to handle multiple tasks and work under pressure.
Positive attitude and convincing skills.
Preferred Candidate
Experience in hospitals, wellness clinics, salons, spas, or healthcare is preferred.
Freshers with excellent communication skills are welcome.
Work Location: T.Nagar
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Customer Relationship Executive (India)
🏢 FIPRAS INTERNATIONAL
📍 India
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