KEY RESPONSIBILITIES
Incentive Plan Administration
• Administer incentive compensation plans for
dozens of sales roles, each with distinct plan
structures, ensuring all sales teammate activity
is processed accurately and on time.
• Perform commission calculations, validations,
and payout processing using the Varicent ICM
platform.
• Research and resolve data gaps that impact
incentive calculations, pulling inputs from HR,
sales hierarchy, billing, and CRM systems.
• Maintain complete and accurate historical
records within Varicent's cloud-based storage
environment.
Dispute & Policy Management
• Manage all commission disputes end-to-end —
investigate, document, resolve, and
communicate outcomes within defined
timelines.
• Administer compensation policies including
clawback processing, credit adjustments, and
exception handling.
New Business & Renewal Complexity
• Support recent operational changes where
sales teammates are compensated for new
item and category sales into existing clients —
requiring additional reporting, data inputs, and
credit/commission processes beyond new
customer identification.
• Support the new pilot role compensated for
renewing or extending contractual terms with
existing clients, including building and
maintaining new processes specific to this
model.
Cross-System Data Management
• Manage data interfaces across: HR employee
data, Sales & Ops org hierarchy (external to
HR/company systems), billing platforms (ABS
— US & Canada, Phast), Salesforce (SFDC)
for transactional and sales lead data, payroll
interface, and the secure teammate earnings
portal.
• Identify and remediate data discrepancies
across systems to ensure accuracy of all
compensation inputs.
Team Mgt. Experience




• Manage Sales Compensation Team in the past
for atleast 4 years with 10 folks reporting
directly
• Manage Shrinkage to ensure there is no
negative impact on the business
QUALIFICATIONS
Mandatory
• 9+ years of hands-on experience in sales
compensation administration or incentive
compensation management.
• Experience supporting US-based sales
organizations in a BPO, GCC, or shared
services environment.
• Hands-on experience with Varicent or
equivalent ICM platforms (Xactly, Callidus/SAP
Commissions, Anaplan).
• Proficiency in Microsoft Excel — advanced
formulas, pivot tables, and large-dataset
reconciliation.
• Experience working with Salesforce (SFDC) as
a data source for compensation inputs.
• Demonstrated ability to manage commission
disputes, clawbacks, and policy administration.
• Strong understanding of incentive plan
structures — tiers, quota attainment,
accelerators, SPIFFs, recent business vs. upsell
vs. renewal models.
• Experience managing cross-system data
interfaces (HR, billing, CRM, payroll).
• Excellent written and verbal English
communication — must be comfortable
engaging directly with US-based stakeholders.
Preferred
• Exposure to multi-billing platform environments
(multiple ERP/billing sources).
• Experience supporting compensation for both
US and Canada sales territories.
• Familiarity with field sales,



route-based, or B2B
services compensation models.
• SQL or BI tool proficiency (Power BI, Tableau)
for reporting and data queries.
Education
• Bachelor's degree in Commerce, Finance,
Business Administration, or related field. MBA
preferred.

WORK EXPECTATIONS
• Availability to overlap with US Central/Eastern
business hours for at least 4–6 hours daily,
especially during commission processing
windows and month-end close.
• Strict adherence to data confidentiality and
information security protocols — compensation
data is highly sensitive.
Sales Compensation & Commission Administration
Lead
India Delivery Center
Experience: 9+ Years | Full-Time

Confidential | For Internal Recruitment Use Only
• Identify areas of improvement & implement
productivity improvement projects
• Prepare business review to be presented in
front of the client
• Daily/Weekly (as needed) client reporting on
the SLA/KPI metrics
• Performance Monitoring and Reporting
• Needs to ensure there is proper collaboration
across all cross-functional teams
• Quality Control and Compliance is maintained

Reporting
• Produce payout reports, attainment
summaries, and ad hoc analyses to support
Sales Compensation and Finance leadership.
• Ensure all processing and reporting deadlines
align with payroll cutoff and month-end close
schedules.
• Performance measured against SLAs for
calculation accuracy, dispute resolution
turnaround, and reporting timeliness.

REPORTING STRUCTURE
Reports to: Manager – Sales Compensation Operations
(India Delivery Center)
Collaborates with: onshore Sales Compensation
Manager, Sales Ops & Finance teams

📌 Sales compensation/incentive compensation with SQL experience - TM Level (Hyderabad)
🏢 People First Consultants
📍 Hyderabad