Job Description

This position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Accor and La Maison philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

- Ensure that the guest is at the center of every single strategic initiative, project or process;
- Share the vision and strategy of Accor, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
- Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
- Co-ordinate and conduct orientation programs and three month training plans;
- Appoint a support person within the operational team for each and every new talent;
- Seek feedback from new talent in their first month of employment;
- Arrange probationary reviews and provide feedback to talent.
- Provide feedback from the guest on the teams’ performance to the team;
- Ensure that all team members feel trusted and valued for their accountability and risk taken.




- Communicate and encourage the participation in CSR activities by all team members;
- Provide education to talent on key areas of corporate concern including Sustainability, WATCH and Accor Ethics Charter;
- Follow the Talent and Culture policies and procedures including Keys to Success;
- Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
- Communicate on People and Culture policies and procedures to all employees;
- Deliver training on how to provide a safe working workplace by ensuring local regulations are upheld for workplace health and safety;
- Demonstrate the Accor values in all behaviours and identify and address integrity gaps in others
- Conduct/review training needs analysis annually and budget accordingly;
- Plan training for future skill requirements and not just current;
- Ensure development and implementation of annual training plan training to address and narrow the peformance gap;
- Maximise the use of AccorHotels Academie programs to address gaps in performance;
- Deliver all brand customer service and quality standards training to all members of the team;

📌 Learning and Development Manager (Mumbai)
🏢 SOFITEL
📍 Mumbai