- Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation
- Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development
- Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards
- Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures
- Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction
- Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations
- Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations
- Prepare and submit daily, weekly, and monthly reports on housekeeping operations,
staffing, and budget performance
- Identify opportunities for process improvement and implement efficiency measures to optimise operational costs
- Ensure compliance with environmental sustainability initiatives and green housekeeping practices
- Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards
- Manage lost and found procedures and coordinate with relevant departments regarding guest belongings
- Monitor staff attendance, punctuality, and adherence to uniform and conduct standards
- Participate in hotel meetings and contribute to strategic planning for departmental improvements
- Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives