Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) for our Food & Beverage department in Mysuru, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality. You will work collaboratively with our F&B; team to ensure every guest interaction exceeds expectations, while demonstrating strong organizational skills and a commitment to operational excellence.

- Welcome and greet guests with warmth and professionalism, creating a positive first impression that sets the tone for their dining experience
- Respond promptly and efficiently to guest queries, complaints, and requests, resolving issues in a timely manner to ensure satisfaction and loyalty
- Demonstrate comprehensive knowledge of all menu items, specials, and beverage options, providing informed recommendations tailored to guest preferences
- Execute flawless table setup, maintenance, and clearing procedures, ensuring all chinaware, glassware, and silverware meet quality standards




- Take accurate guest orders and communicate them clearly to the kitchen and bar teams, ensuring precision and timeliness
- Inspect and organize all operating equipment, linen, and condiments before service begins, reporting any malfunctions or concerns immediately
- Maintain seamless coordination and cooperation with all hotel departments to maximize productivity, team morale, and guest satisfaction
- Ensure compliance with health, safety, and sanitation protocols, minimizing breakage, pilferage, and spoilage
- Demonstrate familiarity with property layout, fire exits, and emergency procedures, prioritizing the safety and security of all guests and staff
- Support the Food & Beverage Team Leader by assuming additional responsibilities as needed, including taking orders and advising guests during peak service periods
- Escalate any suspicious activity or emergency situations to management immediately
- Maintain a adaptable approach to scheduling, including willingness to work varied shifts and extended hours as operational needs require

📌 GSA - F&B (Mysuru)
🏢 IBIS STYLES
📍 Mysuru