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OperationsFull-timeCentral operations

Care Manager (24×7 Operations)

Central operations role — the person families and caregivers call when something matters. Rotating shifts including nights; ₹40–70k/month with night-shift differential, cab transport, and a real path to Operations Head.

Bangalore (EzyHelpers office, Indiranagar)

Full-time

Posted 9 May 2026

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10,000+ families served We review every application Mutual fit response within 2 weeks

About The Role

Care Managers run the central nervous system of our care operations. Families call you when they're worried. Caregivers WhatsApp you when something's off. Hospitals message you when a discharge is happening tomorrow morning. You triage all of it, make a call, dispatch a person, and follow up by 9 AM. We run three shifts (8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM), and there's always at least one Care Manager on duty. The night shift is quieter but more consequential — most emergencies happen between 11 PM and 4 AM. It's a role for someone who finds calm in chaos — a hospital BD, a startup ops generalist, or a triage nurse who wants off the ward.

What you'll do

Your day-to-day responsibilities

- Pick up every inbound call, message, and WhatsApp within the response SLA.
- Triage emergencies — connect to ambulance partner, treating doctor, family.
- Dispatch caregivers for same-day placements (within 6-hour SLA).
- Handle replacement requests within 24 hours.
- Maintain the duty log — every call, every action, every outcome.
- Coordinate hospital discharge placements with case managers.
- Brief incoming caregivers on each recent family before they leave.
- Be the family's day-to-day point of contact for any concern.
- Escalate clinical questions to the Clinical Care Manager.
- Handle billing queries and payment follow-ups.
- Run the monthly retention call with active long-term clients.
- Document everything — we are an evidence-driven operation.





What we're looking for

Skills And Experience Required

- Bachelor's degree (any discipline).
- Excellent spoken Kannada + Hindi + English.
- 2+ years in customer-facing operations (hospital, hotel, startup ops, etc.).
- Comfort with shift work, including night shifts on rotation.
- Strong written communication for WhatsApp and email.
- Calm under pressure — references should call out your composure.
- Comfortable with software tools (we use a custom dispatch app).

Nice to have

Bonus points if you have these

- Hospital case management experience.
- Healthcare BD or family-facing patient relations background.
- Tamil or Telugu fluency.
- Prior 24×7 operations role.

Shift

- Rotating: 8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM. Two-week rotations.

Compensation & Benefits

- ₹40,000–₹70,000 / month.
- Night-shift differential +15%.
- Cab transport home after 11 PM.
- Group medical insurance (family floater).
- Annual leave (20 days).
- Quarterly off-sites.
- Annual performance bonus 1–2 months.

Career path

- Year 1
- Care Manager — master triage and dispatch.
- Year 1–2
- Senior Care Manager (₹65–95k/month).
- Year 3+
- Operations Head.

Role summary

Location

Bangalore (EzyHelpers office, Indiranagar)

Type

Full-time

Team

Central operations

Posted

9 May 2026

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Why EzyHelpers

- Verification, dignity & continuity at scale
- Small teams, real ownership, founder access
- Clear playbooks — not arbitrary work

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