Responsibilities

Job Responsibilities:

- Create a value-added CS experience for Customers and Stakeholders
- Enhance current systems and processes of Logistics, warehouse, inventory management
- Closely work with internal stakeholders viz; Planning, Procurement, Operations, Sales to ensure CS is as per defined SLAs and Charter.
- Responsible for setting up the goals and key performance indicators for customer service organization
- Responsible for supervision, review and managing of customer service function.
- Conducting CS experience reviews with key customers so as to enhance service proposition
- Work closely with the IT function to enhance the system capabilities of the customer service in the organization.




- Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer.
- Facilitate and improve the interface links between the customer service organization and relevant functions.
- Reviewing the production plan for all the manufacturing goods.
- Inventory management
- Resolving the day-to-day queries being escalated from the customer service executives and other stake holders.
- Responsible for the hiring, training and development of the customer service representatives in the team.
- Compliance of Departmental Procedures ( ISO , 5's,WCM & safety at Warehouse )
- EXIM

Safety – Ensure protected customer service

📌 Manager-CSD (Daman)
🏢 Saint-Gobain Group in India
📍 Daman